We love to get feedback and we take complaints seriously. They help us protect our participants and improve our projects. Anyone can give feedback or submit a complaint by contacting GDG by any method. Please be genuine, and provide as much info as you can. Please note that it is critical that any matters relating to the safeguarding of vulnerable people, child protection or the prevention of sexual abuse, exploitation or harassment (PSEAH) are particularly time-sensitive and should be reported immediately using the form below.

Within 2-7 days we’ll confirm receipt of your feedback or complaint. We’ll work to resolve any issue as quickly as we can. For complaints: we’ll determine within 14 days: the seriousness of the issue, if we need any additional information, and if GDG has the jurisdiction to properly investigate the complaint. If so, the ‘investigation’ stage may take up to 30 days and we’ll advise you of the outcome at all stages. If a complainant is not satisfied with the outcome, they may escalate their complaint to the GDG Board, CEO; (complaints@gdg.org.au) or submit a complaint with the ACNC (www.acnc.gov.au/raise-concern)